Refund policy

Returns & Refunds Policy – Eduardo’s Pasta

At Eduardo’s Pasta, we take pride in crafting high-quality, small-batch pasta. Because our products are food items, we are unable to accept traditional returns. However, your satisfaction is extremely important to us, and we will always work to make things right.

Damaged or Incorrect Orders  
If your order arrives damaged, defective, or you received the wrong item, please contact us within 14 days of delivery at nando@eduardospasta.com with:  
• Your order number  
• A description of the issue  
• A photo of the product and packaging (if applicable)

We will gladly offer a replacement or refund in these cases.

Quality Concerns  
If you are unhappy with the quality of your pasta for any reason, please reach out to us. We review concerns on a case-by-case basis and may offer a replacement, refund, or store credit at our discretion.

Non-Returnable Items  
For food safety reasons, we cannot accept returns of opened or unopened food products once they have left our facility.

Refund Processing  
Approved refunds will be issued to the original payment method within 5–7 business days. Shipping charges are non-refundable unless the issue was caused by our error.

Contact Us  
Email: nando@eduardospasta.com  
Please include your order number with all inquiries so we can assist you quickly.

Thank you for supporting Eduardo’s Pasta — we appreciate you being part of our table.